Refund Policy

A legal disclaimer

At ProBuild Mobile Units, we take pride in providing quality mobile units designed and built according to our customers' specific requirements. Because our units may be custom-built, orders are subject to the terms outlined below.

Custom-Built Units

Many of our mobile units are manufactured or customised specifically for individual customers. Once production has started, cancellations or refunds may be limited because materials, labour, transportation, and other costs may already have been incurred.

Customers are encouraged to carefully review and confirm all specifications, designs, measurements, finishes, and other project details before production begins.

2. Deposits and Payments

Any required deposit or initial payment will be communicated to the customer before an order is confirmed.

Deposits may be non-refundable once materials have been purchased, work has commenced, or the unit has entered production, except where a refund is required by applicable law or agreed to in writing by ProBuild Mobile Units.

Payment terms will be confirmed in the customer's quotation, invoice, purchase agreement, or other applicable documentation.

3. Cancellation Before Production

If you wish to cancel an order before production or customisation has started, please contact us as soon as possible.

Depending on the circumstances, we may be able to provide a refund of amounts paid, less any reasonable costs already incurred in connection with the order, including materials, design work, administration, or other project-related expenses.

Any applicable refund will be determined in accordance with the customer's agreement and applicable law.

Cancellation After Production Has Started

Once construction, manufacturing, customisation, or procurement has started, cancellation may not be permitted or may result in deductions for costs already incurred.

These costs may include:

Materials purchased
Labour and manufacturing costs
Custom design or engineering work
Custom fixtures, fittings, or finishes
Transportation or delivery arrangements
Third-party services
Other non-recoverable project expenses

Any refund consideration will depend on the individual circumstances and the terms agreed with the customer.

5. Completed or Delivered Units

Due to the custom and specialised nature of our mobile units, completed or delivered units may not be eligible for return simply because the customer changes their mind or no longer requires the unit.

This does not affect any rights or remedies that cannot legally be excluded under applicable law.

6. Defects or Damage

If your mobile unit arrives damaged or has a manufacturing defect, please contact us as soon as reasonably possible.

We may request photographs, videos, descriptions, or other information to help us assess the issue.

Depending on the circumstances, we may arrange for the issue to be repaired, corrected, or otherwise resolved in accordance with the applicable agreement and law.

7. Incorrect Specifications or Customer Changes

Customers are responsible for reviewing and approving the specifications of their mobile unit before production begins.

Changes requested after approval may result in additional costs or changes to the production and delivery schedule.

Where a customer requests a change after production has started, we will advise whether the change is possible and whether additional charges apply.

8. Non-Refundable Costs

Certain costs may be non-refundable where they have already been incurred specifically for a customer's project. These may include custom materials, special-order products, design services, transportation arrangements, labour, and third-party costs.

Any non-refundable amounts will be communicated where applicable.

9. Refund Processing

Where a refund is approved, it will generally be issued using the original payment method where reasonably possible.

Processing times may vary depending on the payment provider or financial institution.

ProBuild Mobile Units is not responsible for delays caused by a customer's bank, payment provider, or other financial institution.

10. Refund Requests

To request a cancellation, refund, repair, or other resolution, please contact us with:

Your name
Order or invoice number
Date of purchase
Description of the request
Relevant photographs or supporting information, where applicable

We will review the request and respond within a reasonable period.

11. Consumer Rights

Nothing in this Refund Policy is intended to limit, exclude, or waive any consumer rights or remedies that cannot legally be limited or excluded under applicable federal, state, or local law.

Where applicable law provides a customer with rights that differ from this policy, those legal rights will apply.

12. Changes to This Refund Policy

ProBuild Mobile Units may update this Refund Policy from time to time to reflect changes to our business practices or applicable legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have questions about cancellations, refunds, returns, defects, or this Refund Policy, please contact us.

Pro Built Mobile Units